Shipping and Return Policy Rose Toy Heaven

Shipping Policy

Shipping Locations
At Rose Toy Heaven, we ship from our distribution centers located in the USA and the Netherlands to ensure prompt and efficient delivery to our global customers.

Shipping Methods and Times
We offer WORLDWIDE shipping within 7 business days.

*Note: Shipping times may vary based on location and carrier availability.*

Shipping Rates
We Ship for free worldwide

Order Processing
Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.

International Shipping
We ship worldwide within 7 days. Shipping times and rates for international orders vary based on the destination. Please be aware that customs fees, duties, and taxes may apply and are the responsibility of the customer. Check with your local customs office for more information.

Return Policy

Hygiene Protocol
Due to strict hygiene protocols, we do not accept returns or exchanges on any products once they have been opened or used. This ensures the safety and health of all our customers.

Damaged or Defective Products
If your product arrives damaged or defective, please contact our customer service team within 7 days of receiving your order to initiate a return or exchange. We will provide a replacement or refund for items that arrive broken.

How to Report a Damaged Product
1. Contact Us: Email or use the chat button to our customer service team at support@rosetoyheaven.com with your order number, a description of the issue, and photos of the damaged product.
2. Approval: Once your return is approved, you will receive instructions on how to return the item.
3.Return Shipping: We will cover the cost of return shipping for damaged or defective products

Non-Returnable Items
- Opened or used products that stil work
- Products not in their original packaging
- Items purchased more than 30 days ago

Refunds
Refunds will be processed within 5-7 business days of receiving the returned item. The refund will be issued to the original method of payment. Please allow additional time for your bank to process the refund.

Rose Toy Heaven
Email: support@rosetoyheaven.com
Phone: +123-456-7890
Address: 123 Pleasure Lane, Bliss City, EC1A 1BB

We strive to provide the best customer service and are here to assist you with any issues you may have. Thank you for choosing Rose Toy Heaven!